SMS Terms & Consent

What we text

Grace & Grain Order Updates sends transactional order messages only, such as order receipt, payment or approval status, pickup confirmation and details, reminders, ready notices, and status updates. We do not send marketing or promotional texts.

• Message frequency varies, typically 2–5 messages per order.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Reply STOP to opt out at any time.
• Reply HELP for help, or call 430-342-9864 for support.

How customers opt in

1. The customer visits the Order Online page (or the Custom Order Request form).
2. They enter their mobile number.
3. They may actively check a separate, optional SMS consent box. The box is never preselected, and they can submit an order or request without consenting to SMS.
4. Automated customer text messages are sent only after affirmative consent. When a customer consents, we record the time and exact wording accepted.

The consent checkbox reads exactly:

“Optional: By checking this box, I agree to receive transactional SMS messages from Grace & Grain Micro-Bakery about this order or request, including receipt, approval or payment status, pickup reminders, ready notices, and other order status updates. Message frequency varies, typically 2–5 messages per order. Message and data rates may apply. Reply HELP for help or STOP to opt out. Consent is not a condition of purchase.”

Privacy

Mobile numbers and SMS opt-in data or consent are not shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.